Processing time (the time it takes us to prepare your order and ship it) is currently 3-7 days for in-stock items. Please refer to the pre-order policy below for orders containing pre-ordered items.

You will receive a shipping email notification containing your tracking number when we create the label. This does not indicate that your package has been dropped off at the post office yet.

If you need to change your shipping address, please contact us ASAP.

Please make sure you are submitting a legitimate address for your order to be delivered to. If USPS fails to deliver your package and it's sent back to us, you will have to pay an additional shipping fee in order for us to resend your package to a new address.

Domestic Orders (US)

Once your order has been dropped off at the post office, please allow 5-10 days for your package to arrive. In the event your tracking status says "Delivered", but you have not received your package, please visit your local post office or contact USPS. Holidays may create delays.

We are not responsible for lost, held, or stolen packages. If you believe your package has been lost, please contact your local post office or contact USPS.

International Orders

International orders will take longer to arrive. The estimated timeframe is usually around a month, but holidays may create delays.

All international orders are subject to customs fees. Please contact your local customs office for more information.

We are not responsible for lost, held, or stolen packages. If you believe your package has been lost, please contact your local customs office.

Pre-Orders

Pre-ordering a product refers to when you purchase a product before it has been produced. Once the pre-order period is over, production for the product will begin.

This usually takes 3-4 weeks to complete. Once the product is in our possession, we will begin packing orders, and you will receive a shipping notification.

If your order contains pre-ordered items and in-stock items, everything will ship together once the pre-ordered items have been received. If you would like to receive the in-stock products immediately, please order it separately.

We usually create more product than what was sold to account for defects. In the event there are extras that are in perfect condition, we will sell those leftovers. These are limited in number and tend to go quickly. Please subscribe to our emails or keep up with Hanode’s social media for more information on when leftovers are posted.